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    <MASTER_PAD_VERSION>3.01</MASTER_PAD_VERSION>
    <MASTER_PAD_EDITOR>PADGen 3.0.1.38 http://www.padgen.org</MASTER_PAD_EDITOR>
    <MASTER_PAD_INFO>Portable Application Description, or PAD for short, is a data set that is used by shareware authors to disseminate information to anyone interested in their software products. To find out more go to http://www.asp-shareware.org/pad</MASTER_PAD_INFO>
  </MASTER_PAD_VERSION_INFO>
  <Company_Info>
    <Company_Name>DeskShare</Company_Name>
    <Address_1>PO Box 769</Address_1>
    <Address_2 />
    <City_Town>Plainview</City_Town>
    <State_Province>NY</State_Province>
    <Zip_Postal_Code>11803</Zip_Postal_Code>
    <Country>USA</Country>
    <Company_WebSite_URL>http://www.deskshare.com</Company_WebSite_URL>
    <Contact_Info>
      <Author_First_Name>Steve</Author_First_Name>
      <Author_Last_Name>P.</Author_Last_Name>
      <Author_Email>sp@deskshare.com</Author_Email>
      <Contact_First_Name>Steve</Contact_First_Name>
      <Contact_Last_Name>P.</Contact_Last_Name>
      <Contact_Email>sp@deskshare.com</Contact_Email>
    </Contact_Info>
    <Support_Info>
      <Sales_Email>sp@deskshare.com</Sales_Email>
      <Support_Email>sp@deskshare.com</Support_Email>
      <General_Email>sp@deskshare.com</General_Email>
      <Sales_Phone>000-000-0000</Sales_Phone>
      <Support_Phone>000-000-0000</Support_Phone>
      <General_Phone>000-000-0000</General_Phone>
      <Fax_Phone>000-000-0000</Fax_Phone>
    </Support_Info>
  </Company_Info>
  <Program_Info>
    <Program_Name>Email Responder</Program_Name>
    <Program_Version>2.31</Program_Version>
    <Program_Release_Month>11</Program_Release_Month>
    <Program_Release_Day>12</Program_Release_Day>
    <Program_Release_Year>2008</Program_Release_Year>
    <Program_Cost_Dollars>895.00</Program_Cost_Dollars>
    <Program_Cost_Other_Code />
    <Program_Cost_Other />
    <Program_Type>Commercial</Program_Type>
    <Program_Release_Status>Minor Update</Program_Release_Status>
    <Program_Install_Support>Install and Uninstall</Program_Install_Support>
    <Program_OS_Support>Windows2000,WinXP,Windows2003,Windows Vista Starter,Windows Vista Home Basic,Windows Vista Home Premium,Windows Vista Business,Windows Vista Enterprise,Windows Vista Ultimate,Windows Vista Home Basic x64,Windows Vista Home Premium x64,Windows Vista Business x64,Windows Vista Enterprise x64,Windows Vista Ultimate x64</Program_OS_Support>
    <Program_Language>English</Program_Language>
    <Program_Change_Info />
    <Program_Specific_Category>Internet</Program_Specific_Category>
    <Program_Category_Class>Communications::Other E-Mail Tools</Program_Category_Class>
    <Program_System_Requirements>1GHz processor, 512 MB RAM, 1 GB disk space</Program_System_Requirements>
    <File_Info>
      <File_Size_Bytes>14853920</File_Size_Bytes>
      <File_Size_K>14505</File_Size_K>
      <File_Size_MB>14.17</File_Size_MB>
    </File_Info>
    <Expire_Info>
      <Has_Expire_Info>N</Has_Expire_Info>
      <Expire_Count>30</Expire_Count>
      <Expire_Based_On>Days</Expire_Based_On>
      <Expire_Other_Info />
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      <Expire_Day />
      <Expire_Year />
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  </Program_Info>
  <Program_Descriptions>
    <English>
      <Keywords>ERMS, email response management, customer service, email template, automated email response, automated email, template, cost reduction, time saving,crm,customer relationship,customer relationship management,automated reply,mult-user,workflow</Keywords>
      <Char_Desc_45>Automated Email Response Management</Char_Desc_45>
      <Char_Desc_80>Email CRM : Email response management system for support teams.</Char_Desc_80>
      <Char_Desc_250>Save time and money with a email response management system design for support teams.  Respond to email in seconds!  Email Responder analyzes mail, assigns it automatically, and selects the right pre-written templates to personalize replies.</Char_Desc_250>
      <Char_Desc_450>Save time and money with multi-user automated email response management.
Incoming messages are analyzed and automatically assigned to a person or group.  Replies are customized based on the analysis.  Pre-written text and customer and product information are added to create personalized, accurate answers.  Send replies in seconds, with almost no typing!  Save money on labor and give your customers better service with Email Responder.</Char_Desc_450>
      <Char_Desc_2000>Save time and money with a email response management system designed for support teams.

Groups can coordinate and respond to e-mail easily and efficiently.  No more duplicate responses by your team.  All email message history is saved and easily referenced.  Content analysis rules allow you to route messages to the correct person or group.  The system is able to find key phrases in the message and suggest a response, based on pre-written text.   Now your team can send replies in seconds with personalized, accurate answers with almost no typing! 

Save money on labor and give your customers better service with Email Responder.
</Char_Desc_2000>
    </English>
    <Spanish>
      <Keywords>ÉRMINOS, la gestión de la respuesta de correo electrónico, servicio al cliente, plantilla de correo electrónico, automatizado de respuesta por correo electrónico, correo electrónico automático, la plantilla, reducción de costos, ahorro de tiempo, CRM</Keywords>
      <Char_Desc_45>Automatizado gestión de respuesta por correo</Char_Desc_45>
      <Char_Desc_80>Correo electrónico CRM: E-mail de respuesta del sistema gestión equipos de apoyo</Char_Desc_80>
      <Char_Desc_250>Correo electrónico CRM: E-mail de respuesta del sistema de gestión para el apoyo teams.Save tiempo y dinero con un mensaje de correo electrónico de respuesta del sistema de gestión de diseño para equipos de apoyo. Responder al correo electrónico</Char_Desc_250>
      <Char_Desc_450>Ahorre tiempo y dinero con multi-usuario de correo electrónico automatizado de gestión de la respuesta. 
Los mensajes son analizados y automáticamente asignado a una persona o un grupo. Las respuestas son personalizadas basadas en el análisis. Pre-texto escrito y el cliente la información sobre el producto y se añaden a crear personalizada, precisa respuestas. Enviar las respuestas en cuestión de segundos, casi sin escribir!</Char_Desc_450>
      <Char_Desc_2000>Ahorre tiempo y dinero con un mensaje de correo electrónico de respuesta del sistema de gestión de diseño para equipos de apoyo. 

Los grupos pueden coordinar y responder a e-mail fácilmente y eficientemente. No hay más respuestas duplicadas por su equipo. Todo mensaje de correo electrónico se guarda la historia y de fácil referencia. Normas de análisis de contenido le permiten enrutar los mensajes correctos a la persona o grupo. El sistema es capaz de encontrar frases claves en el mensaje y proponer una respuesta, sobre la base de pre-texto escrito. Ahora, su equipo puede enviar las respuestas en cuestión de segundos personalizada con respuestas precisas con casi no escribir! Ahorre dinero en mano de obra y dar a sus clientes un mejor servicio con el correo electrónico de respuesta</Char_Desc_2000>
    </Spanish>
    <French>
      <Keywords>ERMS, réponse par courrier électronique de gestion, service à la clientèle, modèle de courrier électronique, réponse par e-mail automatique, par e-mail automatique, le modèle, la réduction des coûts, gain de temps, crm, relation client, gestion de la</Keywords>
      <Char_Desc_45>E-mail automatique de réponse de gestion</Char_Desc_45>
      <Char_Desc_80>CRM Courrier électronique: Courrier électronique réponse système de gestion</Char_Desc_80>
      <Char_Desc_250>CRM Courrier électronique: Courrier électronique réponse système de gestion de l'appui teams.Save de temps et d'argent avec un email de réponse système de gestion de conception pour les équipes d'appui. Répondre à un e-mail en quelques secondes!</Char_Desc_250>
      <Char_Desc_450>Gagnez du temps et de l'argent avec multi-utilisateurs par e-mail automatique la gestion des réponses. 
Les messages entrants sont analysés et automatiquement attribué à une personne ou un groupe. Les réponses sont personnalisées basées sur l'étude. Pré-texte écrit et le client et l'information sur les produits sont ajoutés à créer personnalisé des réponses précises. Envoyer des réponses en quelques secondes, avec presque pas de taper!</Char_Desc_450>
      <Char_Desc_2000>Gagnez du temps et de l'argent avec multi-utilisateurs par e-mail automatique la gestion des réponses. 

Les messages entrants sont analysés et automatiquement attribué à une personne ou un groupe. Les réponses sont personnalisées basées sur l'étude. Pré-texte écrit et le client et l'information sur les produits sont ajoutés à créer personnalisé des réponses précises. Envoyer des réponses en quelques secondes, avec presque pas de taper! Économisez de l'argent sur le travail et donner à vos clients un meilleur service aux intervenants Courrier électronique.
</Char_Desc_2000>
    </French>
  </Program_Descriptions>
  <Web_Info>
    <Application_URLs>
      <Application_Info_URL>http://www.deskshare.com/er.aspx</Application_Info_URL>
      <Application_Order_URL>http://www.deskshare.com/pricing_details.aspx?ID=28</Application_Order_URL>
      <Application_Screenshot_URL>http://www.deskshare.com/images/ER-interface-s.gif</Application_Screenshot_URL>
      <Application_Icon_URL>http://www.deskshare.com/images/icons/er.gif</Application_Icon_URL>
      <Application_XML_File_URL>http://www.deskshare.com/er.xml</Application_XML_File_URL>
    </Application_URLs>
    <Download_URLs>
      <Primary_Download_URL>http://dl.deskshare.com/download/er/EmailResponderManager.exe</Primary_Download_URL>
      <Secondary_Download_URL>ftp://dl.deskshare.com/er/EmailResponderManager.exe</Secondary_Download_URL>
      <Additional_Download_URL_1 />
      <Additional_Download_URL_2 />
    </Download_URLs>
  </Web_Info>
  <Permissions>
    <Distribution_Permissions />
    <EULA />
  </Permissions>
  <Affiliates>
    <Affiliates_FORM>Y</Affiliates_FORM>
    <Affiliates_VERSION>1.4</Affiliates_VERSION>
    <Affiliates_URL>http://www.asp-shareware.org/pad/extensions/Affiliates.htm</Affiliates_URL>
    <Affiliates_Information_Page />
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    <ASP_FORM>Y</ASP_FORM>
    <ASP_Member>Y</ASP_Member>
    <ASP_Member_Number>06582</ASP_Member_Number>
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