| Q. |
How is the Trial version
different from the
Purchased version? |
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A Trial Version is
available for all of our
products and can be
downloaded from our download page. The
30 day free Trial
version has one or more
features disabled. When
you make a purchase, you
will be emailed a Serial
Number, which you can
use to register and
activate the trial
version to the full
version by removing all
limitations. |
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| Q. |
How do I register the program? |
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To unlock all features of the program, you must enter the serial number that is sent to you when you purchase the software. When you start a trial version of the program, a registration window will open. For different programs, you may have to click on either Register or Enter Serial Number. You then fill out a form giving your name and your serial number, and optionally the name of your organization. Some programs also require you to enter your email address. If the serial number that you enter is valid, the program then attempts to communicate with the activation server using the Internet. Once the server confirms your activation, the program is unlocked and becomes the registered, full version. |
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| Q. |
How can I purchase a
DeskShare product? |
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All DeskShare Products
can be purchased online, Order by Phone or by mail. Immediate
software delivery is
provided by
download. You may
purchase a CD
version for an extra $10
fee which includes
shipping worldwide. To
get the CD version of
the software, add
eCD option while in the
shopping cart when
purchasing. |
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If you cannot make
payment by credit card,
you may mail us a check.
Please see details for
ordering by postal mail. |
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| Q. |
Is there a user guide or
manual available for
this software? |
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Yes, each product comes
with a comprehensive User
Guide and an Interactive
Tutorial You can
also access these
resources from within
the software from under
the Help menu. |
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| Q. |
Is Technical Support
provided? |
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Yes, FREE technical
support is provided for
all registered users of
our products. If you
have any queries,
suggestions or feedback,
please feel free to contact technical
support. You can
also view our support forums and
see some of our articles. |
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| Q. |
I want to upgrade to the
latest version, do I
need another Serial
Number? |
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Upgrading your program
is free within the same
version number. For
instance, if you have
the Version 4.01 of a
Product and the latest
version of the same
product is 4.12 then it
would be free for you to
upgrade and use. To
upgrade your program,
you can download the
latest version. After
installing, if you see a
purchase screen, enter
your original Serial
Number to activate to
the full version. You
can check to see if the
program is registered by
selecting "Help" -
"About" from the program
menu. It will display
the registration status. |
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| Q. |
How do I find out about
new software updates? |
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Subscribing to DeskShare News is the best way to find
out about software
updates. It contains
information about new
products, version
updates, tips, and
articles. |
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| Q. |
I purchased the product,
but I lost my serial
number. How can I
register the product? |
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If you lost your
registration key, please
use our automated
service to retrieve your
registration information. |
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| Q. |
I would like to install
the software on a PC
that is not connected to
the Internet. How do I
register and activate? |
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You can register and manually activate on
a PC without an Internet
connection. |
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| Q |
How do I un-install the
software? |
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You can un-install the
program from the control
panel. |
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| 1. |
From the
Start Menu,
select
Control
Panel. |
| 2. |
Click the
Add or
Remove
Programs
icon. |
| 3. |
Select the
program you
wish to
remove and
click the
Remove
button. |
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