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Security Monitor Pro Options · View
Terry
Posted: Wednesday, August 27, 2008 5:39:54 PM
Rank: Member

Posts: 5
Location: NY
My webcam is not on the list of cameras that work with Security Monitor Pro. What should I do next?
DeskShare - Support
Posted: Friday, August 29, 2008 5:20:23 PM
Rank: Administration

Posts: 1,001
If your camera connects to the computer using a USB port, a FireWire port, or a TV-In card, then Security Monitor Pro should detect it automatically. In the Add Camera Wizard, choose Select a camera attached to this computer.

If you have a networked IP camera, and it does not appear on the list, we will be happy to add support for the camera to our software. In order to add support, we will need to test your camera. If you would like to have us support your camera in Security Monitor Pro, please mail the following information to DeskShare Support (support@deskshare.com):

1. The camera's IP address. You can find your IP address here.
2. Any user name and password you have configured for your camera.

If your camera is on a local network (LAN), you will need to enable "Port Forwarding" so that our developers can test your camera. Instructions for forwarding the appropriate ports are available here:

http://www.portforward.com/default.htm

DeskShare - Support
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