When I use the "Check for product update" option from the "Help" drop-down menu a dialog box opens with the following message.

"Digital Media Converter 2.79 is available for download. You are currently using version 2.78. Do you want to download & install the new version now?"

However, when I click on the "Yes" button to download/install the new version, a message box appears on my screen saying:

"Digital Media Converter has encountered a problem and needs to close. We are sorry for the inconvenience."

The message box fails to provide any information as to what the problem is & upon closing the message box, absolutely nothing happens. The new update simply fails to download/install.

I have tried downloading/installing the new update several times & I still receive the same message every time with the same result - nothing happens!

Any assistance you could give to solve this problem would be appreciated.

Regards.

David.